Welcome to EssentialSoul Home Decor ("we," "our," "us"). We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website https://essentialsoul.co.in, purchase our products, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit or make a purchase from our website, we may collect the following information:

Personal Information

• Full Name
• Email Address
• Mobile Number
• Shipping Address
• Billing Address
• Postal Code
• State
• Country

Order Information

• Purchased Products
• Order Number
• Payment Status
• Delivery Information
• Order History

Device Information

We automatically collect certain information such as:

• IP Address
• Browser Type
• Device Type
• Operating System
• Pages Visited
• Referral Source
• Date & Time of Visit

How We Use Your Information

Your information is collected to:

• Process and deliver your orders
• Verify payments
• Provide customer support
• Send order confirmations and shipping updates
• Improve website performance
• Prevent fraud and unauthorized transactions
• Respond to your inquiries
• Personalize your shopping experience
• Improve our products and services
• Send promotional emails, SMS, or WhatsApp messages (only where permitted)

Payment Security

We do not store your debit card, credit card, CVV, UPI PIN, or banking details.

All payments are securely processed through trusted payment gateway partners using encrypted connections.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

• Remember your shopping cart
• Save your preferences
• Improve website performance
• Analyze website traffic
• Provide personalized recommendations

You may disable cookies from your browser settings, although some website features may not function properly.

Sharing of Information

We only share your information when necessary to provide our services.

This may include:

• Payment Gateway Providers
• Shipping & Courier Partners
• Shopify Platform
• Analytics Providers
• Marketing Tools
• Government Authorities (when legally required)

We never sell, rent, or trade your personal information to third parties.

Marketing Communications

If you subscribe to our newsletter or provide your contact details, we may occasionally send:

• Product Updates
• Offers & Discounts
• Festival Sales
• New Collection Launches

You may unsubscribe at any time by clicking the "Unsubscribe" link in our emails or contacting us directly.

Data Security

We use industry-standard security measures to protect your information, including:

• SSL Encryption
• Secure Servers
• Restricted Data Access
• Regular Security Monitoring

While we take reasonable precautions, no method of internet transmission is completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

• Complete your orders
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal data
• Withdraw marketing consent
• Request a copy of your stored information

To exercise these rights, please contact us using the details below.

Third-Party Services

Our website may use trusted third-party services, including:

• Shopify
• Payment Gateway Providers
• Shipping Partners
• Google Analytics
• Meta Pixel
• WhatsApp Business

These providers process only the information necessary to perform their services.

Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.

The updated version will always be available on this page with the revised "Last Updated" date.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

EssentialSoul Home Decor

Website: https://essentialsoul.co.in

Email: essentialsoulinfo@gmail.com

Phone: +91 7011675631

Address: Peeragarhi, Delhi – 110087, India

Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM

Your Trust Matters

At EssentialSoul Home Decor, protecting your privacy is as important to us as delivering premium home décor products. We are committed to keeping your information safe, secure, and used only for providing you with the best shopping experience.