Last Updated: August 06, 2026

At EssentialSoul Home Decor, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 7-Day Return & Replacement Policy under the terms mentioned below.

By placing an order on https://essentialsoul.co.in, you agree to this Return & Refund Policy.

7-Day Return & Replacement

You may request a Return or Replacement within 7 days of receiving your order.

To be eligible:

• The product must be unused.
• The product must be in its original condition.
• Original packaging, tags, accessories, and invoice should be available.
• The return request must be raised within 7 days of delivery.

Return Processing Charges

A ₹99 Return Processing Fee will be applicable for all approved returns and replacements.

This charge helps cover:

• Reverse pickup
• Quality inspection
• Packaging
• Logistics handling

The ₹99 fee will be deducted from the refund amount or may be collected before arranging the return pickup, depending on the order.

Eligible Reasons for Return or Replacement

Returns or replacements are accepted if you receive:

• Damaged product
• Broken product
• Wrong product delivered
• Missing item(s)
• Manufacturing defect

For such cases, please contact us within 48 hours of delivery with clear photos or an unboxing video.

Non-Returnable Items

Returns or replacements will not be accepted if:

• The product has been used.
• The product is damaged due to misuse or improper handling.
• The original packaging is missing.
• The return request is made after 7 days.
• The product is damaged after delivery due to customer negligence.
• Minor color differences caused by photography, lighting, or screen settings.
• Slight variations in handcrafted products.

Refund Process

Once your returned product is received and passes our quality inspection, your refund will be processed.

Refunds are issued to the original payment method or via bank transfer, depending on the payment mode.

Please allow 5–7 business days after approval for the refund to reflect.

Replacement Process

If your replacement request is approved:

• Reverse pickup will be arranged (where service is available).
• After inspection, a replacement product will be dispatched.
• If the product is unavailable, you may choose a refund or store credit.

Reverse Pickup

Reverse pickup is available in most serviceable locations.

If reverse pickup is unavailable in your area, you may be requested to self-ship the product to our return address.

Reasonable courier charges may be reimbursed after verification.

Return Request Procedure

To initiate a return:

Email us at:
essentialsoulinfo@gmail.com

or

WhatsApp:
+91 7011675631

Please include:

• Order Number
• Customer Name
• Registered Mobile Number
• Reason for Return
• Product Photos
• Unboxing Video (Required for damaged or incorrect products)

Order Cancellation

Orders can be cancelled only before dispatch.

Once an order has been shipped, cancellation requests cannot be accepted.

Cash on Delivery (COD) Orders

For Cash on Delivery orders, approved refunds will be processed through bank transfer after collecting your bank account details.

Important Notes

• Please inspect your package immediately upon delivery.
• We recommend recording an unboxing video while opening the package.
• Claims for damaged, missing, or incorrect products without sufficient proof may not be approved.
• EssentialSoul Home Decor reserves the right to approve or reject return and replacement requests after product inspection.

Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact us:

EssentialSoul Home Decor

🌐 Website: https://essentialsoul.co.in

📧 Email: essentialsoulinfo@gmail.com

📱 Phone / WhatsApp: +91 7011675631

📍 Address: Peeragarhi, Delhi – 110087, India

🕒 Business Hours: Monday – Saturday | 10:00 AM – 06:00 PM

Our Promise

At EssentialSoul Home Decor, we are committed to delivering premium-quality home décor products and a hassle-free shopping experience. If something isn't right with your order, our support team will work with you to provide a fair and timely resolution.